Terms of Service

Effective October 1, 2026

These terms govern use of Sagebrook Practice ("Sagebrook", "we", "us"), including the app at app.sagebrookpractice.com, the demo at demo.sagebrookpractice.com and this website. A practice that subscribes to Sagebrook ("Customer") may also sign a separate agreement with us. Where that agreement and these terms differ, the signed agreement controls.

1. The service

Sagebrook is cloud software that helps behavioral health practices manage scheduling, clinical documentation, client intake and communication, and related work. We may improve and change the service over time. We will tell Customers in advance about changes that materially reduce what the service does.

2. Accounts

• A Customer's administrators invite and manage their own staff users and decide what each can access.
• Each user must keep their own sign-in details and two-step login device private, and must not share an account.
• Tell us right away at hello@sagebrookpractice.com if you believe an account has been compromised.

3. Patient information and HIPAA

• Before entering any protected health information, a Customer must have a signed Business Associate Agreement ("BAA") with us. The BAA governs how we handle that information.
• The Customer owns its data, including all patient information it enters. We use it only to provide the service, as the BAA and the law allow.
• The Customer is responsible for having the right to enter the information it puts into Sagebrook, for its clinical records being accurate, and for its own HIPAA and state-law obligations.

4. The demo

The demo at demo.sagebrookpractice.com contains only fictional data, for evaluation. Never enter real patient information into the demo. We may reset or delete demo accounts and their data at any time.

5. Acceptable use

You must not:

• use the service for anything unlawful, or to send unsolicited or unlawful messages;
• try to access another practice's data or any account that isn't yours;
• test, probe or disrupt the security or performance of the service without our written permission;
• copy, resell or reverse-engineer the service, except where the law allows it.

We may suspend access that puts the service, its data or other Customers at risk, and will tell the Customer promptly when we do.

6. Clinical responsibility

Sagebrook is a tool for licensed professionals. It does not provide medical advice or make clinical decisions. Clinicians remain responsible for all care, diagnoses, prescriptions and documentation, including checking any information the software shows.

7. Fees

Fees, billing terms and any trial period are set out in the Customer's order or agreement with us. The demo is free.

8. Ending the service

A Customer may stop using Sagebrook as its agreement allows. When a subscription ends, we will make the Customer's data available for export for at least 30 days, then return or delete it as the BAA requires.

9. Availability and warranties

We work to keep Sagebrook available, secure and backed up, but we do not promise it will be uninterrupted or error-free unless a signed agreement says so. Apart from what a signed agreement states, the service is provided "as is", to the extent the law allows.

10. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental or consequential damages, or lost profits. Our total liability under these terms is limited to the fees the Customer paid us in the 12 months before the claim. These limits don't apply where the law doesn't allow them, or where a signed agreement provides otherwise.

11. Governing law

These terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules.

12. Changes to these terms

We may update these terms. We will post the new version here with a new effective date and tell Customers about material changes before they take effect.

13. Contact

Sagebrook Practice · hello@sagebrookpractice.com