Email Policy
Effective October 2, 2026
Sagebrook Practice sends only transactional email: messages that a person needs because of something they or their practice did in Sagebrook. We send no marketing, newsletters or promotional email, and we never buy, rent or import mailing lists.
What we send
- Account invitations when a practice adds a staff member.
- Password reset links, sent only when someone asks for one.
- Security notices, such as a changed password or email address, or two-step login being turned on or off.
- Intake form links that a practice sends to its own new clients.
- New message notices telling someone they have a secure message waiting in Sagebrook.
- Demo welcome emails to people who sign up to try our demo.
Every email goes to one person, because of an action involving that person. Emails come from no-reply@sagebrookpractice.com.
No health information in email
For privacy, our emails never contain clinical details. They carry a short notice and a link to sign in securely, where the information itself is protected.
Bounces and complaints
We watch for delivery problems:
- When an email bounces permanently, or someone reports our email as spam, we stop sending to that address.
- We then ask the practice to correct the address. After a spam report, we only email that person again if they ask us to.
Our email is signed with DKIM, and our domain publishes SPF and DMARC records, so receiving mail servers can check that email from us is genuine and treat forgeries as spam.
Stopping emails
Because these emails are part of how an account works (a password reset you asked for, for example), there is no marketing list to unsubscribe from. If you no longer want email from Sagebrook, ask your practice to deactivate your account or update your details, or email us at hello@sagebrookpractice.com and we will stop sending to your address.
Report a problem
If you received an email from us that you didn't expect, or think our email is being misused, tell us at hello@sagebrookpractice.com. We look into every report.